OVERVIEW OF VIOLENCE PERPETRATED AGAINST THE HEALTHCARE PROFESSIONALS WORKING AT THE 112 EMERGENCY HEALTH DEPARTMENT AND RELATED FACTORS
Abstract
Aim: This research intends to analyze the violence perpetrated against the healthcare professionals working at the 112 Emergency Health Department and the related factors.
Method: This is a cross-sectional research conducted between January and April 2023, in which 275 healthcare professionals working at the 112 Emergency Health Department participated. In addition to the approval of the Ethics Committee, the required permission in order to do this research was taken from the agencies the staff work for. The data of the study has been collected through a questionnaire conducted over Google Docs. The chi square test is used to analyze the data. The value p<0.05 is considered to be significant when the data is assessed.
Results: 88.0% of the healthcare professionals participated in this research stated that they were subjected to any type of violence. 90.9% of this was verbal violence while 45.5% was physical one, they said. The violence turned to mostly is the address where the medical case emerges (63.6%), and secondly inside an ambulance (59.1%). The 93.8 of men were exposed to the violence while 77.8% of women suffered from it when they were working at the 112 Emergency Health Department. The violence perpetrated against the male staff is significantly higher than the violence against the female professionals (p=0.001). It is found out that the health professionals who stated that there was an enforcement to report the violence in the workplace, they were satisfied with the handling of violence by the administrators and the legislation protected them against it were subjected to the violence significantly in less rate (p<0.05).
Conclusions and Suggestions: The rate of violence the participants of this study exposed to is high. The half of the violence ensued is almost verbal while the rest is physical one. The address of incidence is mostly where the medical case occurs. The concerned authorities must take the required measures in order to decrease the violence against the healthcare professionals of 112 Emergency Health Department as the violence against them is frequent, and they suffer physically and psychologically after it occurs.
Keywords
References
- Akbaş, M., Boz, A., Dursun, A., Çetin, S., & Kılıçaslan, A. (2016). 112 çalışanlarının şiddete maruz kalma durumları ve şiddete yönelik tutum ve davranışları. Dokuz Eylül Üniversitesi Hemşirelik Fakültesi Elektronik Dergisi, 9(3), 93-100.
- Alhamad, R., Suleiman, A., Bsisu, I., Santarisi, A., Al Owaidat, A., Sabri, A., ... & Mahseeri, M. (2021). Violence against physicians in Jordan: an analytical cross-sectional study. PLoS one, 16(1), e0245192
- Bayram, B., Çetin, M., Oray, N. Ç., & Can, İ. Ö. (2017). Workplace violence against physicians in Turkey’s emergency departments: a cross-sectional survey. BMJ open, 7(6), e013568.
- Cenk, S. C. (2019). An analysis of the exposure to violence and burnout levels of ambulance staff. TJEM, 19(1), 21-25.
- Dadashzadeh, A., Rahmani, A., Hassankhani, H., Boyle, M., Mohammadi, E., & Campbell, S. (2019). Iranian pre‐hospital emergency care nurses' strategies to manage workplace violence: A descriptive qualitative study. J Nurs Manag, 27(6), 1190-1199.
- Deniz, T., Saygun, M., Eroğlu, O., Ülger, H., & Azapoğlu, B. (2016). Effect of exposure to violence on the development of burnoutsyndrome in ambulance staff. Turk J Med Sci, 46(2), 296-302.
- Doğanay, İ. (2014). Alo 113-Beyaz Kod: Acil Sağlık Hizmetlerinde Çalışan Sağlık Personelinin Yaşadığı Şiddet Olgusu ve Çözüm Önerileri. Sağlık Akademisyenleri Dergisi, 1(2), 136-140.
- Er, T., Ayoğlu, F. & Açıkgöz, B. (2021). Sağlık çalışanına yönelik şiddet: Risk faktörleri, etkileri, değerlendirilmesi ve önlenmesi. Turk J Public Health,19(1), 69-78.
- Gökçe, A., Boz , G., Özer, A., & Özdemir , F. (2023). Assessment of Violence Directed at Resident Physicians Working in a University Hospital during COVID-19 Pandemic. Gevher Nesibe Journal of Medicine and Health Sciences, 8(1), 172–180.
- Hadian, M., Jabbari, A., & Sheikhbardsiri, H. (2021). Workplace violence and influencing factors among paramedic pre hospital paramedic personnel (city and road) in Iran: a quality content analysis. BMC emergency medicine, 21, 1-7.
- Hamzaoglu N, Türk B.(2019). Prevalence of Physical and Verbal Violence Against Health Care Workers in Turkey. Int J Health Serv, 49(4), 844-861.
- ILO (2002) International Labour Office/International Council of Nurses/World Health Organization/Public Services, International Framework Guidelines for Addressing Workplace Violence in the Health Sector Geneva, International Labour Office, s.3.
- Leuschner, F., Herr, A. T., Lutz, P., Fecher, L., & Selzer, M. (2022). Violence against ambulancestaff. Bundesgesundheitsblatt-Gesundheitsforschung-Gesundheitsschutz, 65(10), 1051-1058.
- Liu J, Gan Y, Jiang H, Li L, Dwyer R, Lu K, Yan S, Sampson O, Xu H, Wang C, Zhu Y, Chang Y, Yang Y, Yang T, Chen Y, Song F, Lu Z.(2019). Prevalence of workplace violence against healthcare workers: a systematic review and meta-analysis. Occup Environ Med,76(12),927-937.
- Özdemir, A., Karasu, F., & Hakan, Avan. (2018). Gaziantep 112 Acil Sağlık Hizmetleri Çalışanlarının Maruz Kaldıkları Şiddetin Değerlendirilmesi. Hastane Öncesi Dergisi, 3(1), 31-42.
- Petzäll, K., Tällberg, J., Lundin, T., & Suserud, B. O. (2011). Threats and violence in the Swedish pre-hospital emergency care. Int Emerg Nurs, 19(1), 5-11.
- Revue, E., Boyle, A., Chauvin, A., & Atkinson, P. (2022). Violence in emergency care: can we do better?. CJEM, 24(2), 107-108.
- Sahebi, A., Golitaleb, M., Moayedi, S., Torres, M., & Sheikhbardsiri, H. (2022). Prevalence of workplace violence against health care workers in hospital and pre-hospital settings: An umbrella review of metaanalyses. Front Public Health, 10: 895818.
- Shabanikiya, H., Kokabisaghi, F., Mojtabaeian, M., Sahebi, T., & Varmaghani, M. (2021). Global prevalence of workplace violence against paramedics: a systematic review and meta-analysis. Health in emergencies and disasters quarterly, 6(4), 205-216.
- Viking, M., Hugelius, K., & Kurland, L. (2022). Experiences of exposure to workplace violence among ambulance personnel. Int Emerg Nurs, 65, 101220.
- Wang, P. Y., Fang, P. H., Wu, C. L., Hsu, H. C., & Lin, C. H. (2019). Workplace violence in Asian emergency medical services: a pilot study. Int J Environ Res Public Health, 16(20), 3936.
- WHO. The VPA Approach (2013). Available at: https://www.who.int/groups/violence-prevention-alliance/approach Accessed Date:10.04.2023
Abstract
Amaç: Bu araştırmada 112 acil sağlık hizmetleri çalışanlarına yönelik şiddet ve ilişkili faktörlerin incelenmesi amaçlanmıştır.
Yöntem: Ocak-Nisan 2023 tarihleri arasında yürütülen bu çalışma kesitsel tiptedir. Bu çalışma 112 acil sağlık hizmetlerinde çalışan 275 kişi ile yapılmış olup, çalışmanın yapılması için gerekli kurum izni ve etik kurul onayı alınmıştır. Çalışmanın verileri hazırlanan anket formu ile Google Docs aracılığıyla online olarak toplanmıştır. Verilerin analizinde Ki-Kare testi kullanılmıştır. Değerlendirme yapılırken p<0.05 anlamlı olarak kabul edilmiştir.
Bulgular: Çalışmaya katılan 112 acil sağlık çalışanlarının %88.0’i herhangi bir şiddete maruz kaldığını, bu şiddetin %90.9’unun sözel şiddet, %45.5’inin fiziksel şiddet olduğunu belirtmiştir. Şiddetin yaşandığı yer en sık vaka adresi (%63.6) ve ambulans (%59.1) olduğu görülmüştür. Erkeklerin %93.8’i, kadınların %77.8’i 112 acil biriminde döneminde şiddet yaşamış olup erkeklerin şiddet yaşamı oranı kadınlara göre anlamlı olarak daha yüksektir (p=0.001). İş yerinde şiddeti bildirmeye yönelik herhangi bir uygulama olduğunu ifade eden, idarecilerin şiddet olayını ele alma durumundan memnun olan ve kanunlarla korunduğunu düşünen sağlık çalışanlarının anlamlı olarak daha düşük oranda şiddet yaşadığı görülmüştür (p<0.05).
Sonuçlar ve Öneriler: Çalışma grubunda şiddet yaşama oranı yüksektir. Yaşanılan şiddetin neredeyse tamamında sözel şiddet yarısında da fiziksel şiddet olup vaka adresi en sık şiddet yaşanan yer olmuştur. 112 çalışanlarının yaşadığı şiddetin sık olması ve fiziksel ve psikolojik etkisi nedeniyle bu durumu azaltmak için ilgili kurumlar gerekli önlemleri almalıdır.
Keywords
References
- Akbaş, M., Boz, A., Dursun, A., Çetin, S., & Kılıçaslan, A. (2016). 112 çalışanlarının şiddete maruz kalma durumları ve şiddete yönelik tutum ve davranışları. Dokuz Eylül Üniversitesi Hemşirelik Fakültesi Elektronik Dergisi, 9(3), 93-100.
- Alhamad, R., Suleiman, A., Bsisu, I., Santarisi, A., Al Owaidat, A., Sabri, A., ... & Mahseeri, M. (2021). Violence against physicians in Jordan: an analytical cross-sectional study. PLoS one, 16(1), e0245192
- Bayram, B., Çetin, M., Oray, N. Ç., & Can, İ. Ö. (2017). Workplace violence against physicians in Turkey’s emergency departments: a cross-sectional survey. BMJ open, 7(6), e013568.
- Cenk, S. C. (2019). An analysis of the exposure to violence and burnout levels of ambulance staff. TJEM, 19(1), 21-25.
- Dadashzadeh, A., Rahmani, A., Hassankhani, H., Boyle, M., Mohammadi, E., & Campbell, S. (2019). Iranian pre‐hospital emergency care nurses' strategies to manage workplace violence: A descriptive qualitative study. J Nurs Manag, 27(6), 1190-1199.
- Deniz, T., Saygun, M., Eroğlu, O., Ülger, H., & Azapoğlu, B. (2016). Effect of exposure to violence on the development of burnoutsyndrome in ambulance staff. Turk J Med Sci, 46(2), 296-302.
- Doğanay, İ. (2014). Alo 113-Beyaz Kod: Acil Sağlık Hizmetlerinde Çalışan Sağlık Personelinin Yaşadığı Şiddet Olgusu ve Çözüm Önerileri. Sağlık Akademisyenleri Dergisi, 1(2), 136-140.
- Er, T., Ayoğlu, F. & Açıkgöz, B. (2021). Sağlık çalışanına yönelik şiddet: Risk faktörleri, etkileri, değerlendirilmesi ve önlenmesi. Turk J Public Health,19(1), 69-78.
- Gökçe, A., Boz , G., Özer, A., & Özdemir , F. (2023). Assessment of Violence Directed at Resident Physicians Working in a University Hospital during COVID-19 Pandemic. Gevher Nesibe Journal of Medicine and Health Sciences, 8(1), 172–180.
- Hadian, M., Jabbari, A., & Sheikhbardsiri, H. (2021). Workplace violence and influencing factors among paramedic pre hospital paramedic personnel (city and road) in Iran: a quality content analysis. BMC emergency medicine, 21, 1-7.
- Hamzaoglu N, Türk B.(2019). Prevalence of Physical and Verbal Violence Against Health Care Workers in Turkey. Int J Health Serv, 49(4), 844-861.
- ILO (2002) International Labour Office/International Council of Nurses/World Health Organization/Public Services, International Framework Guidelines for Addressing Workplace Violence in the Health Sector Geneva, International Labour Office, s.3.
- Leuschner, F., Herr, A. T., Lutz, P., Fecher, L., & Selzer, M. (2022). Violence against ambulancestaff. Bundesgesundheitsblatt-Gesundheitsforschung-Gesundheitsschutz, 65(10), 1051-1058.
- Liu J, Gan Y, Jiang H, Li L, Dwyer R, Lu K, Yan S, Sampson O, Xu H, Wang C, Zhu Y, Chang Y, Yang Y, Yang T, Chen Y, Song F, Lu Z.(2019). Prevalence of workplace violence against healthcare workers: a systematic review and meta-analysis. Occup Environ Med,76(12),927-937.
- Özdemir, A., Karasu, F., & Hakan, Avan. (2018). Gaziantep 112 Acil Sağlık Hizmetleri Çalışanlarının Maruz Kaldıkları Şiddetin Değerlendirilmesi. Hastane Öncesi Dergisi, 3(1), 31-42.
- Petzäll, K., Tällberg, J., Lundin, T., & Suserud, B. O. (2011). Threats and violence in the Swedish pre-hospital emergency care. Int Emerg Nurs, 19(1), 5-11.
- Revue, E., Boyle, A., Chauvin, A., & Atkinson, P. (2022). Violence in emergency care: can we do better?. CJEM, 24(2), 107-108.
- Sahebi, A., Golitaleb, M., Moayedi, S., Torres, M., & Sheikhbardsiri, H. (2022). Prevalence of workplace violence against health care workers in hospital and pre-hospital settings: An umbrella review of metaanalyses. Front Public Health, 10: 895818.
- Shabanikiya, H., Kokabisaghi, F., Mojtabaeian, M., Sahebi, T., & Varmaghani, M. (2021). Global prevalence of workplace violence against paramedics: a systematic review and meta-analysis. Health in emergencies and disasters quarterly, 6(4), 205-216.
- Viking, M., Hugelius, K., & Kurland, L. (2022). Experiences of exposure to workplace violence among ambulance personnel. Int Emerg Nurs, 65, 101220.
- Wang, P. Y., Fang, P. H., Wu, C. L., Hsu, H. C., & Lin, C. H. (2019). Workplace violence in Asian emergency medical services: a pilot study. Int J Environ Res Public Health, 16(20), 3936.
- WHO. The VPA Approach (2013). Available at: https://www.who.int/groups/violence-prevention-alliance/approach Accessed Date:10.04.2023
Details
| Primary Language | Turkish |
|---|---|
| Subjects | Emergency Medicine |
| Journal Section | Original Research |
| Authors | |
| Early Pub Date | August 25, 2023 |
| Publication Date | August 29, 2023 |
| Submission Date | June 2, 2023 |
| Published in Issue | Year 2023 Volume: 8 Issue: 2 |
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