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The relationship of job satisfaction and burnout level with quality of life in hospital nurses

Year 2011, Volume: 33 Issue: 2, 144 - 152, 20.06.2011

Abstract

Abstract

Aim. The purpose of the present study was to determine the relationship between job satisfaction, burnout level and quality of life of the nurses working at hospitals in Sivas, Turkey. It is thought that there is a relationship between job satisfaction, burnout levels and quality of life of nurses and that the direction of this relationship may have a positive or negative effect on care services they provide. For this reason, the measurement of the relationship between job satisfaction, burnout level and quality of life of nurses is important. Methods. Study sample included 439 nurses. The data was collected through Personal Information Form, Minnesota Satisfaction Questionnaire (MSQ), Maslach Burnout Inventory and Quality of Life Questionnaire (WHOQOL-BREF). The scores that the nurses received from the scales were presented in averages and in standard deviation. Correlation analysis was used for statistical analysis. Results. General job satisfaction average score of the nurses was 3.2±0.6. There was a positive and significant relationship between job satisfaction and all sub-dimensions of quality of life (p<0.01). Burnout sub-dimension average score of the nurses was 17.2±7.6, desensitization average score was 3.30±3.59 and personal achievement average score was 24.1±5.2. Quality of life average score of the nurses was 13.53±2. 7 in physical domain, 14.2±2 in psychological domain, 14.0±2.2 in social domain and 12.53±2.17 in environmental domain. There was a negative relationship between all sub-dimensions of quality of life and exhaustion and desensitization scores. It was found that there was a positive relationship between quality of life and personal achievement average scores (p<0.01). Conclusions. Quality of life of the nurses was slightly above average in all domains. As job satisfaction and personal achievements of the nurses increased, so did their quality of life. As the emotional exhaustion and desensitization levels of the nurses increased, their quality of life levels decreased.

Keywords: Nurse, job satisfaction, burnout, quality of life

 

Özet

Amaç. Bu araştırma, Sivas ilindeki hastanelerde çalışan hemşirelerin iş doyumu, tükenme düzeyi ve yaşam kaliteleri arasındaki ilişkiyi belirlemek amacıyla yapılmıştır. Hemşirelerin iş doyumu, tükenme düzeyleri ve yaşam kaliteleri arasında bir ilişki olduğu ve bu ilişkinin yönünün onların sundukları bakımın kalitesini de olumlu ya da olumsuz olarak etkileyebileceği düşünülmektedir. Bu nedenle hemşirelerin iş doyumu, tükenme düzeyi ve yaşam kaliteleri arasındaki ilişkinin ölçülmesi önemlidir. Yöntem. Örneklem 439 hemşireden oluştu. Veriler Kişisel Bilgi Formu, Minnesota Doyum Anketi (MSQ), Maslach Tükenmişlik Envanteri ve Yaşam Kalitesi Ölçeği (WOHQQL-BREF) kullanılarak toplandı. Hemşirelerin ölçeklerden aldıkları puanlar ortalama ve standart sapma olarak sunulmuş ve istatistiksel analizde korelasyon analizi kullanılmıştır. Bulgular. Hemşirelerin genel iş doyum puan ortalaması 3,2±0,6 olup, iş doyumu ile yaşam kalitesinin tüm alt boyutları arasında pozitif yönde anlamlı bir ilişki saptanmıştır (p<0,01). Hemşirelerin tükenmişliğin duygusal tükenme alt boyutu puan ortalaması 17,2±7,6, duyarsızlaşma puan ortalaması 3,3±3,6 ve kişisel başarı puan ortalaması 24,1±5,2’dir. Hemşirelerin yaşam kalitesi puan ortalamaları; fiziksel alanda 13,5±2,7, ruhsal alanda 14,2±2,3, sosyal alanda 14,0±2,2 ve çevre alanında 12,5±2,2’dir. Yaşam kalitesinin tüm boyutları ile duygusal tükenme ve duyarsızlaşma puanları arasında negatif yönde, yaşam kalitesi ile kişisel başarı puan ortalaması arasında pozitif yönde anlamlı bir ilişki bulunmuştur (p<0,01). Sonuç. Hemşirelerin yaşam kaliteleri tüm alanlarda ortanın biraz üzerindedir. Hemşirelerin iş doyumları ve kişisel başarıları arttıkça yaşam kaliteleri yükselmekte, duygusal tükenme ve duyarsızlaşma düzeyleri attıkça yaşam kaliteleri düşmektedir.

Anahtar sözcükler: Hemşire, iş doyumu, tükenmişlik, yaşam kalitesi

References

  • Adams A, Bond S. Hospital nurses’ job satisfaction, individual and organizational characteristics. J Nurs Manag 2000; 32: 536-43.
  • Demerouti E, Bakker AB, Nachreiner F, Schaufeli WB. A model of burnout and life satisfaction amongst nurses. J Adv Nurs 2000; 32: 454-64.
  • Begat I, Ellefsen B, Severinsson E. Nurses' satisfaction with their work environment and the outcomes of clinical nursing supervision on nurses' experiences of well-being-a Norwegian study. J Nurs Manag 2005; 13: 221-30.
  • Lee JKL. Job stress, coping and health perceptions of Hong Kong primary care Nurses. Int J Nurs Pract 2003; 9: 86-91.
  • Bickford M. Stress in the Workplace: A General Overview of the Causes, the Effects, and the Solutions. Canadian Mental Health Association Newfoundland and Labrador Division. 2005; 1-3.
  • Fogarty GJ, Machin MA, Albion MJ, Sutherland LF, Lalor LI, Revitt S. Predicting occupational strain and job satisfaction:the role of stress, coping, personality,and affectivity variables. Journal of Vocational Behavior 1999; 54:429-52.
  • Gölbaşı Z, Kelleci M, Doğan S. Relationships between coping strategies, individual characteristics and job satisfaction in a sample of hospital nurses: Cross-sectional questionnaire survey. Int J Nurs Stud 2008; 45: 1800-6.
  • Healy CM, McKay MF. Nursing stress: the effects of coping strategies and job satisfaction in a sample of Australian nurses. J Adv Nurs 2000; 31: 681-8.
  • McVicar A. Workplace stress in nursing: a literature review. J Adv Nurs 2003; 44: 633-642.
  • Kaarna M, Põlluste K, Lepnurm R, Thetloff M. The progress of reforms: job satisfaction in a typical hospital in Estonia. Int J Qual in Health Care 2004;16: 253-61.
  • Kacel B, Miller M, Norris D. Measurement of nurse practitioner job satisfaction in a Midwestern State. J American Acad Nurse Pract 2005; 17: 27-32.
  • Mrayyan MT. Nurse job satisfaction and retention: Comparing public to private hospitals in Jordan. J Nurs Manag 2005; 13: 40-50.
  • Kaçmaz N. Tükenmişlik (Burnout) sendromu. J Ist Faculty Med 2005; 68: 29-32.
  • Wu S, Zhu W, Wang Z, Wang M, Lan Y. Relationship between burnout and occupational stress among nurses in China. J Adv Nurs 2007; 59: 233-239.
  • Çetinkanat C. İş doyumu ve tükenmişlik. Eğitim Araştırmaları Dergisi 2002; 9: 186-93.
  • Erbinç S, Açıkel C, Başoğlu C, Çetin M, Çelikoz B. Yanık merkezi hemşirelerinde anksiyete, depresyon, iş doyumu, tükenme ve stresle başa çıkma: Karşılaştırmalı bir çalışma. Anadolu Psikiyatri Dergisi 2002; 3: 162-168.
  • Happell B. Martin T, Pinikahana J. Burnout and job satisfaction: A comparative study of psychiatric nurses from forensic and a mainstream mental health service. International Journal of Mental Health Nursing 2003; 12: 39-47.
  • Sheward L, Hunt J, Hagen S, Macleod M, Ball J. The relationship between UK hospital nurse staffing and emotional exhaustion and job dissatisfaction. Journal of Nursing Management 2005; 13: 51-60.
  • Kanai-Pak M, Aiken LH, Sloane DM, Poghosyan L. Poor work environments and nurse inexperience are associated with burnout, job dissatisfaction and quality deficits in Japanese hospitals. J Clin Nurs 2008; 17: 3324-9.
  • Vahey DC, Aiken LH, Sloane DN, Clarke SP, Vargas D. Nurse burnout and patient satisfaction. Medical Care 2004; 42: 57-66.
  • The WHOQOL Groups. What is quality of life? World Health Forum 1996; 17: 354-6.
  • Cimete G, Gencalp, NS, Keskin G. Quality of life and job satisfaction of nurses. J Nurs Care Qual 2003; 18: 151-8.
  • Evans DR, Pellizzari JR, Culbert BJ, Metzen ME. Personality, marital and occupational factors associated with quality of life. J Clin Psychol 1993; 49: 477- 85.
  • Dawis RV, Weiss DJ, England GW, Loftquist LH. Manuel For The Minnesota Satisfaction Questionnaire, Minnesota Studies in Vocational Rehabilitation XXII, Minnepolis: University of Minnesota, Industrial Relations Center, Word Adjustment Project. 1967.
  • Baycan FA. Farklı çalışan gruplarda iş doyumunun bazı yönlerinin analizi. Yayınlanmamıs¸ bilim uzmanlıgı tezi. Bogazici Universitesi, İstanbul, 1985.
  • Skevington SM, Lotfy M, O’Connell KA. The World Health Organization’s WHOQOL-BREF quality of life Assessment: Psychometric properties and results of the international field trial A Report from the WHOQOL Group. Quality of Life Research 2004; 13: 299–310.
  • Eser E, Fidaner H, Fidaner C, Eser SY, Elbi H, Göker E. WHOQOL-100 ve WHOQOL-Brief’in psikometrik özellikleri. 3P Dergisi 1999; 7: 23-40.
  • Fidaner H, Elbi H, Fidaner C, Eser SY, Eser E. WHOQOL Türkçe versiyonu çalışması odak grup görüşmeleri ve ulusal sorunların değerlendirmesi. 3P Dergisi 1999; 7: 48-55.
  • Maslach C. Burn-out. Hum Behav 1976; 5: 197-220.
  • Ergin C. Adaptation of Maslach Burnout Inventory for Turkish Nurses and physicians. Ankara VII. Ulusal Psikoloji Kongresi Bilimsel Yayınları 1992: 143- 55.
  • Chiu MC, Wang MJ, Lu CW, Pan SM, Umashiro M, Ilmarinen J. Evaluating work ability and quality of life for clinical nurses in Taiwan. Nurs Outlook 2007; 55: 318-26.
  • Taormina RJ, Law CM. Approaches to preventing burnout: the effect of personel stres management and organizational socialization. J Nurs Manag 2000; 8: 89-99.
  • Aiken LH, Clarke SP, Sloane DM, Sochalski J, Silber JH. Hospital nurse staffing and patient mortality, nurse burnout, and job dissatisfaction. JAMA 2002; 288: 1987-93.

Original research-Orijinal araştırma

Year 2011, Volume: 33 Issue: 2, 144 - 152, 20.06.2011

Abstract

Amaç. Bu araştırma, Sivas ilindeki hastanelerde çalışan hemşirelerin iş doyumu, tükenme düzeyi ve yaşam kaliteleri arasındaki ilişkiyi belirlemek amacıyla yapılmıştır. Hemşirelerin iş doyumu, tükenme düzeyleri ve yaşam kaliteleri arasında bir ilişki olduğu ve bu ilişkinin yönünün onların sundukları bakımın kalitesini de olumlu ya da olumsuz olarak etkileyebileceği düşünülmektedir. Bu nedenle hemşirelerin iş doyumu, tükenme düzeyi ve yaşam kaliteleri arasındaki ilişkinin ölçülmesi önemlidir. Yöntem. Örneklem 439 hemşireden oluştu. Veriler Kişisel Bilgi Formu, Minnesota Doyum Anketi (MSQ), Maslach Tükenmişlik Envanteri ve Yaşam Kalitesi Ölçeği (WOHQQL-BREF) kullanılarak toplandı. Hemşirelerin ölçeklerden aldıkları puanlar ortalama ve standart sapma olarak sunulmuş ve istatistiksel analizde korelasyon analizi kullanılmıştır. Bulgular. Hemşirelerin genel iş doyum puan ortalaması 3,2±0,6 olup, iş doyumu ile yaşam kalitesinin tüm alt boyutları arasında pozitif yönde anlamlı bir ilişki saptanmıştır (p

References

  • Adams A, Bond S. Hospital nurses’ job satisfaction, individual and organizational characteristics. J Nurs Manag 2000; 32: 536-43.
  • Demerouti E, Bakker AB, Nachreiner F, Schaufeli WB. A model of burnout and life satisfaction amongst nurses. J Adv Nurs 2000; 32: 454-64.
  • Begat I, Ellefsen B, Severinsson E. Nurses' satisfaction with their work environment and the outcomes of clinical nursing supervision on nurses' experiences of well-being-a Norwegian study. J Nurs Manag 2005; 13: 221-30.
  • Lee JKL. Job stress, coping and health perceptions of Hong Kong primary care Nurses. Int J Nurs Pract 2003; 9: 86-91.
  • Bickford M. Stress in the Workplace: A General Overview of the Causes, the Effects, and the Solutions. Canadian Mental Health Association Newfoundland and Labrador Division. 2005; 1-3.
  • Fogarty GJ, Machin MA, Albion MJ, Sutherland LF, Lalor LI, Revitt S. Predicting occupational strain and job satisfaction:the role of stress, coping, personality,and affectivity variables. Journal of Vocational Behavior 1999; 54:429-52.
  • Gölbaşı Z, Kelleci M, Doğan S. Relationships between coping strategies, individual characteristics and job satisfaction in a sample of hospital nurses: Cross-sectional questionnaire survey. Int J Nurs Stud 2008; 45: 1800-6.
  • Healy CM, McKay MF. Nursing stress: the effects of coping strategies and job satisfaction in a sample of Australian nurses. J Adv Nurs 2000; 31: 681-8.
  • McVicar A. Workplace stress in nursing: a literature review. J Adv Nurs 2003; 44: 633-642.
  • Kaarna M, Põlluste K, Lepnurm R, Thetloff M. The progress of reforms: job satisfaction in a typical hospital in Estonia. Int J Qual in Health Care 2004;16: 253-61.
  • Kacel B, Miller M, Norris D. Measurement of nurse practitioner job satisfaction in a Midwestern State. J American Acad Nurse Pract 2005; 17: 27-32.
  • Mrayyan MT. Nurse job satisfaction and retention: Comparing public to private hospitals in Jordan. J Nurs Manag 2005; 13: 40-50.
  • Kaçmaz N. Tükenmişlik (Burnout) sendromu. J Ist Faculty Med 2005; 68: 29-32.
  • Wu S, Zhu W, Wang Z, Wang M, Lan Y. Relationship between burnout and occupational stress among nurses in China. J Adv Nurs 2007; 59: 233-239.
  • Çetinkanat C. İş doyumu ve tükenmişlik. Eğitim Araştırmaları Dergisi 2002; 9: 186-93.
  • Erbinç S, Açıkel C, Başoğlu C, Çetin M, Çelikoz B. Yanık merkezi hemşirelerinde anksiyete, depresyon, iş doyumu, tükenme ve stresle başa çıkma: Karşılaştırmalı bir çalışma. Anadolu Psikiyatri Dergisi 2002; 3: 162-168.
  • Happell B. Martin T, Pinikahana J. Burnout and job satisfaction: A comparative study of psychiatric nurses from forensic and a mainstream mental health service. International Journal of Mental Health Nursing 2003; 12: 39-47.
  • Sheward L, Hunt J, Hagen S, Macleod M, Ball J. The relationship between UK hospital nurse staffing and emotional exhaustion and job dissatisfaction. Journal of Nursing Management 2005; 13: 51-60.
  • Kanai-Pak M, Aiken LH, Sloane DM, Poghosyan L. Poor work environments and nurse inexperience are associated with burnout, job dissatisfaction and quality deficits in Japanese hospitals. J Clin Nurs 2008; 17: 3324-9.
  • Vahey DC, Aiken LH, Sloane DN, Clarke SP, Vargas D. Nurse burnout and patient satisfaction. Medical Care 2004; 42: 57-66.
  • The WHOQOL Groups. What is quality of life? World Health Forum 1996; 17: 354-6.
  • Cimete G, Gencalp, NS, Keskin G. Quality of life and job satisfaction of nurses. J Nurs Care Qual 2003; 18: 151-8.
  • Evans DR, Pellizzari JR, Culbert BJ, Metzen ME. Personality, marital and occupational factors associated with quality of life. J Clin Psychol 1993; 49: 477- 85.
  • Dawis RV, Weiss DJ, England GW, Loftquist LH. Manuel For The Minnesota Satisfaction Questionnaire, Minnesota Studies in Vocational Rehabilitation XXII, Minnepolis: University of Minnesota, Industrial Relations Center, Word Adjustment Project. 1967.
  • Baycan FA. Farklı çalışan gruplarda iş doyumunun bazı yönlerinin analizi. Yayınlanmamıs¸ bilim uzmanlıgı tezi. Bogazici Universitesi, İstanbul, 1985.
  • Skevington SM, Lotfy M, O’Connell KA. The World Health Organization’s WHOQOL-BREF quality of life Assessment: Psychometric properties and results of the international field trial A Report from the WHOQOL Group. Quality of Life Research 2004; 13: 299–310.
  • Eser E, Fidaner H, Fidaner C, Eser SY, Elbi H, Göker E. WHOQOL-100 ve WHOQOL-Brief’in psikometrik özellikleri. 3P Dergisi 1999; 7: 23-40.
  • Fidaner H, Elbi H, Fidaner C, Eser SY, Eser E. WHOQOL Türkçe versiyonu çalışması odak grup görüşmeleri ve ulusal sorunların değerlendirmesi. 3P Dergisi 1999; 7: 48-55.
  • Maslach C. Burn-out. Hum Behav 1976; 5: 197-220.
  • Ergin C. Adaptation of Maslach Burnout Inventory for Turkish Nurses and physicians. Ankara VII. Ulusal Psikoloji Kongresi Bilimsel Yayınları 1992: 143- 55.
  • Chiu MC, Wang MJ, Lu CW, Pan SM, Umashiro M, Ilmarinen J. Evaluating work ability and quality of life for clinical nurses in Taiwan. Nurs Outlook 2007; 55: 318-26.
  • Taormina RJ, Law CM. Approaches to preventing burnout: the effect of personel stres management and organizational socialization. J Nurs Manag 2000; 8: 89-99.
  • Aiken LH, Clarke SP, Sloane DM, Sochalski J, Silber JH. Hospital nurse staffing and patient mortality, nurse burnout, and job dissatisfaction. JAMA 2002; 288: 1987-93.
There are 33 citations in total.

Details

Primary Language English
Journal Section Basic Science Research Articles
Authors

Meral Kelleci

Zehra Gölbaşı

Selma Doğan

Elvan Ata

Ergül Koçak

Publication Date June 20, 2011
Published in Issue Year 2011Volume: 33 Issue: 2

Cite

AMA Kelleci M, Gölbaşı Z, Doğan S, Ata E, Koçak E. The relationship of job satisfaction and burnout level with quality of life in hospital nurses. CMJ. June 2011;33(2):144-152.